Welcome to our frequently asked questions (FAQs)

There are lots of questions here so we have grouped them into different headings. If you don’t find the answer in one section, try another similar one

  1. How do I place an order?

    When viewing a product, click on the button to add it to your basket. When you are ready to place an order, click to see your basket and then click to proceed to the check out.

  2. How long will it take to ship my order?

    The products (light fixtures) available in stock at our warehouse are shipped within 5 business days.
    Light fixtures requiring special treatment such as a final shade on Copper, Dark Antique, Black, Blue, Dark Rust, Fir Green, Brass Antique, Nickel Matt, Gray, Satin, White, are shipped within 5 to 10 business days.

  3. What are the international shipping options for my products?

    Official courier service partners FedEx and TNT

  4. What are the fees and taxes charged on international orders?

    The duty (or customs duties) are determined by the customs authorities of the country of destination and are based on a combination of the country of origin or the manufacture of the purchased goods and the classification of these goods in accordance with a harmonized system which each country adopts and uses each time. Value Added Tax (VAT) prices are determined by the destination country. You calculate these fees by contacting your local customs office.

  5. What is a bulkhead light fitting?

    A bulkhead light is a light fixture whose shape looks like a ship’s porthole.
    They are made of brass or bronze and feature a heavy and thick glass to protect the lamp, which is enclosed by a wire or solid brass mesh.
    The light fixture is waterproof and can be mounted on the wall or ceiling.
    In Mediterranean countries, it is also known as a turtle light (helona).
    In the old days, this light fixture was used to illuminate ship decks.
    Today, it is used for the decoration of the outdoor areas of a house, or for storerooms and other areas.