Welcome to our frequently asked questions (FAQs)

There are lots of questions here so we have grouped them into different headings. If you don’t find the answer in one section, try another similar one

  1. How do I place an order?

    When viewing a product, click on the button to add it to your basket. When you are ready to place an order, click to see your basket and then click to proceed to the check out.

  2. How long will it take to ship my order?

    The products (light fixtures) available in stock at our warehouse are shipped within 5 business days.
    Light fixtures requiring special treatment such as a final shade on Copper, Dark Antique, Black, Blue, Dark Rust, Fir Green, Brass Antique, Nickel Matt, Gray, Satin, White, are shipped within 5 to 10 business days.